Kathleen Hess

I received my Ph.D. in Industrial and Organizational (I/O) Psychology at Pennsylvania State University, University Park, in May 1999. My dissertation, "Examination of subtle manifestations of sex discrimination in initial job interviews," entailed detailed analysis of nonverbal communication between the interviewer and a job applicant to better understand subtle sex discrimination. My dissertation advisor was Dr. David V. Day.When nearing the completion of my Ph.D. I decided to gain experience in a small multidisciplinary organization (Aptima, Inc.) that does contract-based technology and training development. I began working for them full time in 1999 and successfully applied I/O psychology to problems such as developing web-based training to prepare leaders for multicultural settings. I have also witnessed, first-hand, the organizational processes that permeate small businesses (e.g., the "growing pains" that occur when an organization goes from 7 to 107 employees; the problems that occur when teamwork is promoted, yet individual behavior is rewarded; the strain that occurs as a flat organization becomes more hierarchical). It is there that I came to understand the importance of personal experience as an educational tool. At Salem State University I have found the perfect opportunity to use these experiences to train the next generation of I/O Psychologists.

Gender issues in the workplace; Motivation; Discrimination in employment decisions; Management; Human Resource Management; Leadership; Followership; Training and professional development

Teaching, mentoring, conducting research, publishing, presenting at conferences, continuous professional development, service to the College and community

Blaber, Z., Coleman, L. J., Manago, S., & Hess, K. (2019). Supply and Demand of Fake News: Review and Implications for Business Research. Journal of Applied Business and Economics, 21(4), 2019(ISSN# 1499-69), 21(4), 2019.

Burke, C. S., Hess, K. P., Priest, H. A., Rosen, M., Salas, E., Paley, M., & Riedel, S. (2005, November). Facilitating leadership in a global community: A training tool for multicultural team leaders. Proceedings of the 2005 Interservice/Industry Training, Simulation, and Education Conference (pp. 1035-1046). Orlando, FL.

Burke, C. S., Hess, K., Salas, E., Priest, H., Paley, M., & Riedel, S. (2007).  Preparing leaders for operation in complex environments: The leadership of multicultural teams.  In R.  Hoffman (Ed.), Expertise out of context (pp. 403-427). Mahwah, New Jersey: Lawrence Erlbaum Associates.

Burke, C. S., Hess, K., & Salas, E. (2006).  Building the adaptive capacity to lead multicultural teams. In C. S. Burke, L. Pierce, & E. Salas (Eds.), Advances in human performance and cognitive engineering research (pp. 175-211).  Oxford, UK: Elsevier Science.

Entin, E.B., Entin, E.E. & Hess, K. (2002). Development and Evaluation of an Information Management Training Program. Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting, Baltimore, MD.

Entin, E.B., Entin, E.E. & Hess, K. (2002). Training Information Management. Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting, Baltimore, MD.

Freeman, J., Hess, K. P., Spitz, G., Garrity, M. J., Lintern, G., Coovert, M. D., Gordon, T. G., Read, J., Riddle, D., Willis, T., and King V, T. S. (2003). Collaborative critical thinking. In Proceedings of the 8th International Command and Control Research and Technology Symposium. Washington, DC.

Hess, K. P. (2013).  Investigation of Nonverbal Discrimination against Women in Simulated Initial Job Interviews.  Journal of Applied Social Psychology, 43, 544-555.

Hess, K.P. (2011). Calling Dr. Fun: The struggle to implement a motivating reward system in a small S-Corporation. The Case Journal, 8(1).

Hess, K. P., Alliger, G., Linegang, M., Miescher, S., Garrity, M.J, Hertel, M., and Bailey, A. (2003). Training Adaptability in Digital Skills: The Learning Skills Bridge (LSB) Learning Accelerator. ARI Research Report 1811. Alexandria, VA: U.S. Army Research Institute for the Behavioral and Social Sciences.

Hess, K. P., Bandyopadhyay, J. (2010). Future Global Leadership and Gender Issues: An Exploration. Competition Forum, 8(2), 183-190.

Hess, K. P., Entin, E.E., Hess, S.M., Hutchins, S.G., Kemple, W.G., Kleinman, D.L., Hocevar, S.P., Serfaty, D. (2000). Building Adaptive Organizations: A Bridge from Basic Research to Operational Exercises. In Proceedings of the 2000 Command and Control Research and Technology Symposium. Naval Postgraduate School, Monterey, CA.

Hess, K.P., Freeman, J., Coovert, M.D. (2008).  CENTER:  Critical thinking in Team Decision Making.  in M. Letsky and N. Warner (Eds.) Macrocognition in Teams:  Theories and Methodologies. Ashgate Publishing Ltd; Aldershot, Hants.

Hess, S.M., Hess, K.P., Kemple, W.G., Hocevar, S.P., Entin, E.E., Serfaty, D. (2000). From Laboratory to Field-Testing A2C2 Concepts During Global Warfare Exercises. In Proceedings of the 2000 Command and Control Research and Technology Symposium.

Littrell, L. N., Salas, E., Hess, K.P., Paley, M., & Riedel, S. (2006).  Expatriate Preparation: A Critical Analysis of Twenty-Five Years of Cross-Cultural Training Research.  Human Resources Development Review, 5, 1-34.

Olivares, O.J., Peterson, G., and Hess, K.P. (2007).  An Existential-Phenomenological Framework for Understanding Leadership Development Experiences.  Leadership and Organization Development Journal, 28, 76-91.

Bandyopadhyay, J., Goodof, D., and Hess, K.P., (2009).  Efforts to Improve the Freshman Experience and Increase Retention.  Paper presented at The Future is Now 6.0 conference at Salem State College on May 13, 2009.

Burke, C. S., & Hess, K. P. (2006).  Warrior readiness in coalition and collaborative teams. Presented to the Army Research Institute’s Strategic Advisory Board for the Leading Multinational Teams Program at the Leader Development Research Unit.  Ft Leavenworth, KS, August 8, 2006.

Burke, C. S., Salas, E., Paley, M., & Hess, K. (2003, October).  Identification of instructional strategies for training multinational teams: Beyond cultural awareness.  Paper presented at the International Conference on Team Resource Management in the 21st century, Daytona Beach, FL.

Comeford, L., Gubbins, J., Hess, K.P., Kitanov, S., Melilli, M., Schoen, C., & Steenrod, S. (2010). First-Year Students: Challenges and Solutions. Presentation at the Classroom Teaching : Pearls and Perils Fourteenth Annual Retreat, May 21, 2010.

Garrity, M. J., Hess, K. P., Entin, E. E., Heffner, T. S. (2003).  Performance measures for the objective force.  Practitioner Forum at the 18th annual conference of the Society for Industrial and Organizational Psychologists, Orlando, FL.

Hess, K (2019, November 14). Engagement and Impact. Presentation at the annual AACSB Associate Dean Conference, New Orleans, LA.

Hess, K. (2018, September 2). Make the Most of Your Accreditation Journey. Presentation at the annual AACSB Accreditation Conference, Washington, DC.

Hess, K. P., Bandyopadhyay, J. (2010). Future Global Leadership and Gender Issues: An Exploration. Paper presented at the 21st annual ASC 2010 conference, Washington DC, October.

Hess, K. P., Burke, C.S., Priest, H., Rosen, M., Salas, E., Paley, & M.J. Riedel, S.L.(2006, May).  Facilitating leadership in multicultural teams.  In S.J. Zaccaro (Chair), Global at work, but local at heart!  Paper presented at the meeting 21st Annual Conference for the Society for Industrial and Organizational Psychology, May 5-7, Dallas, TX.

Hess, K. P., Entin, E. E., Miller, P. (2002).  Simulation Testbed for the Evaluation of Performance (STEP):  Innovative Criteria.  In T. S. Heffner (Chair) U.S. Army Non-Commissioned Officer of the Future:  Building a Leadership Assessment Tool.  Symposium presented at the 44th Annual Conference of the International Military Testing Association, Ottawa.

Hess, K. P., Letsky, M. P., Warner, N., Keel, P., Freeman, J., Wroblewski, E., Ackerman, E., Olivares, O. J., (2005). ONR’s Collaboration and Knowledge Management Program:  A Successful Academic-Practitioner Alliance.  Academic-Practitioner Collaborative Forum presented at the Conference for the Society for Industrial Organizational Psychologists, Los Angeles, CA.

Hess, K. P., Farr, J. L., & Unckless, A. L. (1995).  Development of Scales to Measure Feedback Seeking at Work.  Presented at the 1995 American Psychological Association Convention, New York, NY.

Hess, K. P., and Hess, S. M. (2000).  The Impacts of Collaborative Technologies on the Functions of Distributed, Dynamic Organizations.  Presented at the Conference for the Society for Industrial Organizational Psychologists, New Orleans, LA.

Hess, K., Vaughan, S. (2019). Engagement and Impact. Presented at the AACSB Associate Deans Conference, November 11-16, New Orleans, LA.

Hess, K., Yokoyama, K. (2018). Make the Most of Your Accreditation Journey. Presented at the AACSB Annual Accreditation Conference, September 23-25, Washington DC

Mathieu, J. E., Perkins, K. N., & Reukauf, M. L. (1992).  A comparative test of processes related to turnover intentions.  Poster at the Conference for the Society for Industrial Organizational Psychologists, San Francisco, CA.

Olivares, O. J., Hess, K. P., (2006).  Intentionality, Sense Making, and the Existential-Phenomenological Approach for Understanding Leadership Development Experiences.  Presentation at the Second Biennial Gallup Leadership Institute Summit, Washington, DC.

Perkins, K. N., & Mathieu, J. E. (1994).  Structural  Relations, Correlated Disturbances, Or Correlated Measurement Errors?  Another Look at Commitment - Satisfaction Relations Over Time.  Paper Presented at the RMD Conference on Causal Modeling, Purdue.

Priest, H. A., Burke, C. S., Salas, E., Littrell, L. N., Hess, K., Riedel, S. (2006, July). Culture and training for teams: A framework for application. A paper presented at the 1st Annual InGroup Conference. Pittsburgh, PA: July 27-29.

Serfaty, D., Entin, E. E., Hess, K. P. (1999).  Enhancing Information Management.  Symposium Presentation at the Human Factors and Ergonomics Society in Houston, Texas.

Hiking, Biking, Family and Friends